Supervisory Development Programme

Introduction

The complete CCL SDP shall have 10 modules and shall address the following subject areas. Each subject area shall be treated separately for
assessment yet forming an indispensable part of a total developmental initiative.

Modules

Module 1 Business Appreciation & Finance
Module 2 Supervisory Principles & Employee Motivation
Module 3 Performance Appraisals
Module 4 Building Effective Work Teams
Module 5 Delegation Skills and Coaching
Module 6 Professional Communication Skills for Supervisors
Module 7 Fundamentals of Industrial Relations & Labour Act
Module 8 Workplace Conflict Resolution & Negotiation Skills
Module 9 Grievance Handling and Disciplinary Process
Module 10 Work Planning and Scheduling
Module 11 Navigating Staff Personnel Policies & Contracts
Module 12 Personal Effectiveness and Time Management

Course Synopsis

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